Shipping Policy

Thank you for shopping with Wilson Pearl. We want every order to reach you safely and in beautiful condition, no matter where in the world you are. Here is everything you need to know about how we handle shipping and delivery.

WORLDWIDE DELIVERY

Wilson Pearl ships to every corner of the world from our base here in the UK. There is no minimum order value required to place an order, and we welcome customers from all countries without exception.

DELIVERY CHARGES

Delivery charges vary depending on where your order is being shipped to. Every country has its own shipping rate, so the cost you see at checkout will reflect your specific location. For our UK customers, standard delivery is available and charges will be displayed clearly before you complete your purchase.

If for any reason an additional charge applies to your order beyond what was shown at checkout, perhaps due to the size or specific handling requirements of your order, our team will contact you directly before anything is dispatched. Your order will only be processed and sent out once you have confirmed you are happy with any additional cost involved.

DELIVERY TIMEFRAMES

For customers based in the UK, please allow 7 to 14 business days for your order to arrive. For international orders, delivery timeframes will vary depending on your country, local postal services, and any customs processes that may apply along the way. While we dispatch all orders promptly, factors outside our control such as customs clearance, weather, or carrier delays can sometimes affect how long delivery takes. We appreciate your patience and will always do our best to support you if something takes longer than expected.

ORDER TRACKING

Once your order has been dispatched, you will receive a full tracking number so you can follow your parcel every step of the way. If you have not received your tracking details within a reasonable time after placing your order, please do not hesitate to get in touch with us and we will look into it right away.

CUSTOMS AND IMPORT DUTIES

For international orders, please be aware that your parcel may be subject to customs checks or import duties depending on the regulations of your country. These charges are outside our control and are the responsibility of the customer. We recommend checking with your local customs authority if you are unsure what may apply to your order.

If you have any questions about shipping or need help tracking your order, please reach out to us at info.wilsonpearl.co.uk@gmail.com. We are always happy to help.