Terms of Service

Please take a moment to read through this page before using our website or placing an order with us. By continuing to use WilsonPearl.co.uk, you are confirming that you understand and agree to everything outlined here. If anything is unclear, please get in touch with us before making a purchase.

INTRODUCTION

These terms apply to anyone who visits our website, browses our jewellery, or places an order with us. Wilson Pearl is a UK based online jewellery store that ships to customers worldwide, and these terms govern your relationship with us regardless of where in the world you are ordering from.

USE OF OUR WEBSITE

Our website and everything on it is for personal use only. It may not be used for any commercial purpose, and any attempt to misuse, exploit, or interfere with the site or its content in an unauthorized way is strictly prohibited.

ORDERS AND PAYMENTS

When you place an order through WilsonPearl.co.uk, it is subject to product availability and our acceptance of that order. Payment is required in full at the time of purchase before any order is processed or dispatched. We want every order to go smoothly, so if there is ever an issue with availability after your payment has been made, we will contact you straight away.

RETURNS AND REFUNDS

We offer a 14 day return policy on eligible items. If you wish to return a piece of jewellery, it must be sent back in its original condition and packaging within 14 days of receiving your order. Once we receive and inspect the returned item, a full refund will be issued back to your original payment method within 7 business days. If you are unsure whether your item qualifies for a return, please reach out to us before sending anything back and we will be happy to help.

SHIPPING AND DELIVERY

Wilson Pearl ships to customers all over the world from the UK. Delivery times will vary depending on your location and the shipping method you select at checkout. We take care in making sure every order is packed and dispatched promptly, but once your parcel is with the carrier, delivery timelines can be affected by factors outside our control such as customs clearance or carrier delays. We are not responsible for such delays, but we will always do our best to help you track down your order if something does not arrive as expected.

LIMITATION OF LIABILITY

Wilson Pearl will not be held liable for any indirect, incidental, or consequential damages arising from your use of our website or services. Our responsibility to you does not go beyond what is required under applicable UK law, and nothing in these terms affects your statutory rights as a consumer.

CHANGES TO THESE TERMS

We may update these terms from time to time as our business grows and evolves. Any changes will be reflected on this page, and your continued use of WilsonPearl.co.uk following an update means you are comfortable with the revised terms.